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Customer FAQs
What is Eden?
Where does Eden work?
Do I have to download the app? Can I use your service online?
Where can I get the app?
What is a “fair trade” app?
Why do I have to enter my payment information before making an order?
What are you prices based on?
Do I have to have a contract with Eden?
Is my payment information secure?
How do I cancel the job?
How will I know how much my add-ons cost?
Who else sees the information I share with Eden?
How do I get in touch with someone at Eden?
What if the property I want you to service is different than my billing address?
Why don’t you put salt down in the winter?
How will I know my driveway has been plowed or my lawn has been mowed?
Can I schedule my service?
What if I’m away? Can I still get service?
Can I book services for someone else?
How quickly will my service get done?
Do I or someone else need to be home?
Will I see which professional will be servicing my home?
What credentials do the contractors have?
How can I get a quote?
How do I close my account?
What is a hold and why do I have one?
Contractor FAQs
What is Eden?
Where does Eden work?
Do I have to download the app? Can I use your service online?
Where can I get the app?
What is a “fair trade” app?
How many jobs can one driver take on at once?
How can we ensure that using Eden does not disrupt our current clients?
Is Eden hiring contractors?
Will the homeowner see all of my information if I take a job?
How long will it take to get paid?
What if the homeowner disputes the job?
How much will I make on each job?
What about insurance?
I am a snow removal contractor in Ottawa, Ontario, Canada, do I need additional licensing?
I'm an Eden contractor, how can I place a badge on my website?
